Doing Business With Us
This site provides valuable customer information, including terms and conditions of sale, product return policy and business credit terms. Open the documents below for more details.
Wesco may charge you storage and transportation fees if you do not take possession or accept delivery of the above products within ninety (90) days or agreed upon terms from such products being available for delivery or pick-up.
Below please find the applicable current terms and conditions of sale for the region in which the products, software and/or services are provided by WESCO and/or any of its affiliates (including, but not limited to, TVC, EESCO, Hazmasters, CSC, etc.), that reference this site:
Products, Software, and Services
Product Return Policy
Please contact your local sales representative to inquire about returning an item. Not all items may be returned and prior authorization from Wesco is required. Below please find the product return policy that applies to those products provided by WESCO:
Business Credit Terms
Below please find the business credit terms that applies when WESCO is granting buyer business credit:
Clarifications to U.S. Government Flow Downs
Below please find clarifications by WESCO regarding certain U.S. government flow-down provisions and terms:
Wesco Conflict Minerals Policy
WESCO International, Inc. and its subsidiaries and affiliates, including but not limited to WESCO Distribution, Inc. and Anixter Inc. (collectively, “Wesco”), are committed to being responsible corporate citizens. As part of that commitment, Wesco seeks to source products, components and materials from companies that share our values. Wesco understands the intent of the rules implementing Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act (the “Conflict Minerals Rule” or the “Rule”), adopted by the U.S. Securities and Exchange Commission (“SEC”), regarding disclosure of conflict minerals sourced from the Democratic Republic of Congo (“DRC”) and surrounding areas in order to promote ethical sourcing.
The minerals at issue are cassiterite, columbite-tantalite, gold, wolframite and their derivatives, which are limited to tin, tantalum, tungsten, and gold (3TG), that originate from the DRC and adjoining countries. Revenue from the mining and transport of these minerals is believed to be financing or benefiting groups that are responsible for human rights violations. Wesco supports industry-wide efforts to identify and reduce the use of conflict minerals originating from the affected countries to the extent believed to be financing or benefiting groups committing human rights violations.
The Rule applies to a public company if conflict minerals are “necessary to the functionality or production” of a product manufactured or contracted to be manufactured by the company. As such, the Conflict Minerals Rule affects Wesco differently in its role as a distributor of products than in its limited role as a manufacturer. Wesco has developed and implemented processes appropriate to each of those roles in the supply chain.
The Conflict Minerals Rule requires certain companies to report annually to the SEC a description of measures taken to exercise due diligence on the source and chain of custody of conflict minerals in the manufacture of its products. Only a small portion of Wesco’s business involves “manufacturing” or “contracting to manufacture,” as those terms are used in the Rule. In order to meet potential SEC reporting requirements for the limited number of products we manufacture or contract with others to manufacturer, Wesco periodically surveys suppliers that provide parts or components for those products to determine if they are using conflict minerals, the origin of any such conflict minerals, and the products in which they are used.
In its role of a distributor of products manufactured by others, Wesco supports its suppliers in their efforts to track conflict minerals in their supply chains and to educate customers about this issue. Suppliers to Wesco are expected to establish their own conflict minerals policies and to cooperate with Wesco in its efforts to identify any conflict minerals in its supply chain.
Compliance with the Conflict Minerals Rule is important to Wesco, and we conduct due diligence within the standards set forth by the Conflict Minerals Rule. We continue to work with Assent, a compliance consulting company, to assist in the periodic collection of the requisite data from our suppliers and to provide our customers with additional information whenever possible.
Statement of Policy: Environmental sustainability is a strategic priority for WESCO and a company-wide responsibility. As a global supply chain solutions provider, WESCO is committed to sustainability initiatives and to actively managing the impact of our operations on the environment and the communities we serve. Beyond managing our own environmental impact, WESCO is also uniquely positioned as a trusted supply chain partner to help our customers and suppliers achieve their own sustainability goals.
Policy Scope: This policy addresses WESCO’s long-standing commitment to environmental sustainability. All WESCO locations and employees, both domestic and international, are subject to this policy.
Responsibility Statement: This policy will be managed by WESCO’s Environmental Sustainability Director and VP of Supply Chain and Operations, both of whom will work with business leaders to ensure that environmental sustainability considerations are part of WESCO’s business decision-making process. While this policy will be centrally managed, all WESCO associates have a responsibility to ensure that the environmental impact of their decisions is a consideration in their daily work activities.
Sustainability Objectives: WESCO is committed to the following sustainability objectives:
- To actively manage and reduce energy usage at all branches, Distribution Centers and corporate locations;
- To reduce energy demands across the company through the adoption and implementation of new energy saving and renewable energy technologies where practical and financially feasible;
- To reduce greenhouse gas emissions through improved building energy efficiency, reduced fuel consumption, and investments in renewable energy sources where feasible;
- To evaluate our delivery trucks, fleet vehicles and employee travel on a yearly basis, and where feasible, to replace older vehicles with more fuel efficient vehicles;
- To work with our employees and waste disposal partners to evaluate and raise awareness of all recycling opportunities in our locations and to track and measure recycling rates;
- To build a best-in-class sustainability program by actively engaging our employees and leadership in our environmental sustainability program through communication, training and participation opportunities;
- To work as a trusted advisor with customers and suppliers to drive sustainability and energy saving measures across the value chain through our product and service offerings;
- To monitor the environmental performance of our supply chain partners since the greatest environmental impact often happens before products are received for distribution to our customers; and
- To form partnerships with government and non-government organizations that we believe can help us in our sustainability mission and objectives.
Metrics and Reporting: The following Key Performance Indicators will be used to help evaluate our sustainability performance and to help guide our annual and long-term performance goals: 1
- Energy: Overall Total KwH usage, building intensity (Total KWH usage/total Square Footage), and percentage of energy coming from alternate sources
- Transportation: Number of overall trucks and vehicles, blended miles per gallon of vehicles and trucks, intensity of car fleet relative to overall revenue (number of vehicles/total revenue), and total employee travel (miles)
- Waste: Tonnage of recycled waste and overall diversion rates
The Company will report the progress of our Environmental Sustainability actions annually as part our Carbon Disclosure Project submissions and bi-annually as part of an overarching Corporate Social Responsibility Report.
Statement of Intent: WESCO supports the need for corporate social responsibility and environmental sustainability across our supply chain. These Sustainable Procurement Guidelines (“Guidelines”) are being implemented to help reduce the impact of our supply chain on the environment and more broadly to help ensure that our suppliers are conducting themselves responsibly. While no supplier will automatically be disqualified based on its current sustainability practices, WESCO intends to work with all suppliers to improve their environmental performance moving forward since we believe there is more value in bettering our supply chain than in simply changing it. That said, WESCO reserves the right to discontinue relationships with any suppliers that are unwilling to partner with us to better our supply chain.
Guidelines Administration: These Guidelines will be administered by our Director of Environmental Sustainability who will work with various internal and external stakeholders in the monitoring, enforcement, and continuous improvement of the Guidelines.
Reporting: Progress toward implementation of these Guidelines and any associated Key Performance Indicators will be reported as part of our Corporate Social Responsibility report.
Scope: These Guidelines apply to WESCO’s purchases of products and services both for our own direct use in our own operations and for resale to our customers. All WESCO suppliers, regardless of size, geographic location and product type, are subject to these Guidelines.
Supplier Requirements: WESCO expects all suppliers to observe the following minimum standards and reserves the right to audit all suppliers’ progress in complying with these standards. As these Guidelines evolve, WESCO will investigate means to measure suppliers’ sustainability performance and potentially conduct on-site audits, particularly for any suppliers that are deemed to be high risk.
Regulatory and Workplace:
- Conduct business in accordance with WESCO’s Supplier Code of Conduct located here (enter link).
- Abide by all local, national, and international laws.
- Comply with all applicable child labor laws.
- Actively promote a safe and healthy work environment, taking a zero-tolerance approach to harassment and discrimination, while also maintaining fair pay and work hours standards for their employees.
Environmental and Social:
- Actively manage the impact of their operations on the environment and investigate and implement reasonable and financially feasible ideas and projects designed to minimize undesirable environmental impacts.
- Partner with WESCO to explore opportunities to create more environmentally friendly products, services, and packaging.
- Become active members in supporters of the communities that they are located in.
- Develop a supplier diversity program among their supply base and ensure that small, medium, and diverse suppliers have an equal opportunity to participate in sourcing events.
Specific Product Category Requirements on Indirect Materials WESCO Procures for our Operations: Where cost and performance considerations are equal, WESCO will show a preference toward more environmentally friendly products and services. Specifically, WESCO will observe the following category specific goals:
Electronics: Printers, copiers, faxes, monitors, personal computers, data center technology, and all other electronics should be energy-efficient and have reduced environmental impact in their production.
- All electronics should be ENERGY STAR-certified if certification exists in their product class. ENERGY STAR electronics will reduce our energy consumption, cut energy costs, and help WESCO do its part to reduce greenhouse gas emissions. WESCO is an ENERGY STAR partner, and we support the program’s mission to drive energy efficiency forward. www.energystar.gov
- When possible, all electronics should be EPEAT-compliant, reducing the environmental impact of these products as well as their use of toxic materials. http://www.epeat.net.
Office paper: All office paper should come from more sustainable sources.
- All general copy, fax, and printer paper should be 30% recycled content or higher. Where cost-competitive and job-appropriate, paper should be 100% post-consumer recycled content.
- Where cost-competitive, paper should come from sustainable sources and be certified by the Forest Stewardship Council (FSC).
Packaging: Where cost-competitive, all boxes should use cardboard from recycled sources. All packaging fill should be as sustainable as possible given product safety and cost constraints.
- Packaging fill should minimize the use of styrofoam, plastics, and virgin paper. Fill should come from recycled content, be recyclable, or come from sustainable bio-based sources.
- Warehouses and WESCO Branches should reuse packaging fill from intra-company and customer shipments whenever possible to reduce the purchase of additional packaging materials.
All cleaning supplies must be non-toxic:
- WESCO will work with our cleaning companies to ensure they are using products that are non-toxic and environmentally friendly
Policy Name: Global Human Rights Principles
Issued Date: June 1st, 2023
Wesco is committed to being an organization that supports internationally recognized human rights. This commitment is reflected in our core values, zero-tolerance against unlawful discrimination, Code of Business Conduct, Sustainability Report, Supplier Code of Conduct, these Global Human Rights Principles, and other related policies.
Our Global Human Rights Principles formalizes our pledge to respecting human rights and embodies the common principles reflected in the United Nations (UN) Global Compact, the Universal Declaration of Human Rights, the UN Declaration on the Rights of Indigenous Peoples (UNDRIP), the OECD Guidelines for Multinational Enterprises, and the relevant laws in the countries where we conduct business.
These Principles include but are not limited to the following.
- Standing against the contribution, participation, or enablement of child, forced, or exploited labor, forced or exploitative conditions, and human trafficking in any form.
- Supporting the right to free, prior, and informed consent.
- Requiring compliance with all laws regarding discrimination, harassment, and retaliation.
- Respecting the dignity and worth of employees, treating employees fairly, and providing equal opportunity for development, promotion and remuneration without any discrimination.
- Providing a safe and health working environment, as well a merit-based culture that supports, respects and inspires all colleagues to be their full selves at work.
- Allowing freedom of association and the right to engage in collective bargaining.
Wesco expects the same commitment from any third-party with whom we conduct business. As such, we conduct due diligence to identify and address risks of human rights violations, violations of applicable laws or regulations, or violations of our Supplier Code of Conduct, which forms an integral part of our contractual relationships with our suppliers. This due diligence may include assessing the human rights record of potential partners, auditing for compliance with applicable laws, and monitoring ongoing relationships. We may suspend or terminate such relationship for violation of applicable law or regulation, as well as our Supplier Code of Conduct.
Incidents of human rights violations, human trafficking, forced labor, retaliation or other ethical conduct questions, issues or concerns may be raised or reported to Wesco’s:
- Legal department at firstname.lastname@example.org
- Ethics and Compliance Office at Ethics@wesco.com or via the Business Integrity Line,
- Human resources department
Instances may also be reported to the U.S. Department of Health & Human Services’ Global Human Trafficking Hotline at https://humantraffickinghotline.org/report-trafficking.
RESOURCES: For more information: contact us.
Wesco’s suppliers are required to adhere to the high standards reflected in the Wesco Supplier Code of Conduct.