Both staff and students on college campuses rely heavily on technology and the internet for deeper levels of learning, research, and overall communication. As learning environments have shifted to hybrid and online models, technology is more important in the classroom now than ever before. To create a productive online learning environment, it is crucial to maintain a seamless IT network free of downtime and security risks.
The community college’s IT support staff faces constraints due to an increasing workload and the need to manage an extensive IT infrastructure spread across multiple campuses. This IT team is responsible for maintaining a large-scale network, communications systems, and supporting the entire community college system. Due to limited resources, and an aging infrastructure, the team struggled with issues such as downtime, lack of visibility into UPS systems, and reactive maintenance.